Responsible Gambling

Gambling can be an enjoyable form of entertainment when approached responsibly. We are committed to promoting safe gambling practices and providing support to those who may need it. It is important to set limits, gamble within your means, and recognise when gambling stops being fun. This page provides important information and tools to help you stay in control and seek help if needed.

Signs of Problem Gambling

Problem gambling can affect anyone. Being aware of the warning signs is the first step toward getting help. Common signs include:

• Spending more money on gambling than you can afford to lose
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses by continuing to gamble to try to win back money
• Lying to friends or family about how much time or money you spend gambling
• Neglecting work, school, or family responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Feeling unable to stop or cut down on gambling despite wanting to
• Using gambling as a way to escape stress, anxiety, or depression

Self-Exclusion Tools

If you feel that your gambling is becoming a problem, self-exclusion tools can help you take a break and regain control. We offer a range of options to support responsible play:

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Session Time Limits: Restrict how long you can spend gambling in a single session to help manage your time.
• Reality Checks: Receive regular reminders about how long you have been playing to stay aware of your activity.
• Cool-Off Periods: Take a short break from gambling by temporarily suspending your account for a set period of time.
• Self-Exclusion: Request a longer-term exclusion from gambling for a minimum period of six months if you need more serious intervention.
• GamStop: Register with the national self-exclusion scheme at GamStop to exclude yourself from all UK-licensed gambling websites simultaneously.

To activate any of these tools, please contact our customer support team or visit your account settings. All requests are processed promptly and confidentially.

Helpful Resources

If you or someone you know is struggling with problem gambling, free and confidential help is available. Please reach out to one of the following trusted organisations:

• BeGambleAware – A leading charity providing information, advice, and support for anyone affected by problem gambling. Their website offers a free helpline and online chat service available 24 hours a day, seven days a week.
• GamCare – A national provider of free information, support, and counselling for problem gamblers and their families. GamCare operates the National Gambling Helpline and offers both face-to-face and online treatment services.

Remember, gambling should always be a form of entertainment and never seen as a way to make money. Please gamble responsibly and do not hesitate to seek help if you need it.